How to Check Forms in the Backend of WordPress
Gravity Forms can be a great tool for getting feedback from your users about your website, company and more. WordPress normally sends you form entries in a nice, neat email for convenient viewing. However, this feature occasionally breaks. Sometimes, these emails get caught in your spam folder, your IP address gets blacklisted, or maybe they were never sent via email in the first place. This is why we recommend testing the forms on your website to be sure your responses are being delivered to the email address where you want to receive notifications.
We don’t recommend depending on email notifications alone. You should regularly check the backend of your site. Ideally, you should do this once a week (or more often if your forms are critical to the way you do business), to be sure you’ve seen your form responses. We don’t recommend that you depend on email notifications alone, because while Infomedia can stand behind the performance of forms on your website, we can’t ensure delivery of form responses to email.
How to Test Forms on WordPress
Choose a form on your site, fill it out, and submit it. It’s a good idea to add the word “Test” somewhere in the subject or elsewhere on the form so that anyone who gets the response knows why they’re getting the form submission. Then, check the email address that should be receiving notifications to be sure you’re receiving them. If there are others who should be receiving notifications from your website forms, get in touch with them and confirm that they’re getting the form responses as well. Be sure to repeat this process for each form on your website.
We do run form delivery tests, but since we don’t have access to your email and don’t control your email client (Gmail, Outlook, etc.), we can’t know if you’ve gotten a response. As email security gets stronger, it’s a lot more common for form responses coming from your WordPress site to get blocked for various reasons — from the email being inaccurately flagged as spam to the user IP being blacklisted to the user not confirming their email address in the initial test email. We can only control how our sites perform; we don’t have control over your email client. Even if you get email through Infomedia, certain features are controlled by Gmail and by you, not by us.
How to Check Form Entries on Your WordPress Dashboard
To check that the backend of WordPress is receiving the submissions, just click the “Forms” tab in the sidebar of your site. You’ll see a list of all your forms there.
Under the Entries tab, click the number associated with the form you’re checking and you’ll see a list of all your form entries.
Hover over the name of any entry, and you’ll see an option to “View” the form information. This view shows all of the information in the form. In this case, an email, a topic of interest and a comments box. You can search and organize the list in the upper right corner to look for specific entries.
