Infomedia Fulfillment Policy

Infomedia is committed to providing excellent website and digital services to our clients. Our fulfillment policy outlines the principles and procedures we adhere to in order to ensure the highest level of satisfaction for our clients.

1. Service Delivery:

   1. Upon signing a service agreement, Infomedia will promptly commence work on the agreed-upon services outlined in the contract.
   2. We strive to deliver all services within the agreed-upon timeline specified in the contract. Any delays will be communicated to the client in advance with a revised timeline.
   3. Our team will maintain open communication channels with the client throughout the duration of the project to provide updates, address concerns, and gather feedback.

2. Quality Assurance:

   1. Infomedia is dedicated to delivering high-quality services that meet or exceed the expectations of our clients.
   2. All deliverables will undergo thorough quality assurance checks to ensure accuracy, effectiveness, and compliance with industry standards.
   3. In the event that a client is dissatisfied with any aspect of our services, we will work diligently to rectify the issue and make necessary adjustments to meet their expectations.

3. Client Collaboration

   1. We believe in the importance of collaboration and value the input and insights of our clients.
   2. Throughout the project lifecycle, we encourage clients to actively participate in the decision-making process, provide feedback, and communicate their goals and objectives.
   3. Our team will actively seek client input to tailor our services to their specific needs and preferences.

4. Confidentiality and Privacy

   1. Infomedia respects the confidentiality and privacy of our clients’ sensitive information.
   2. We adhere to strict confidentiality protocols to safeguard client data and proprietary information.
   3. Any information shared with Infomedia will be handled with the utmost discretion and will not be disclosed to third parties without explicit consent.

5. Performance Reporting

   1. We believe in transparency and accountability in our service delivery.
   2. Infomedia will provide regular performance reports to clients, detailing the progress, results, and effectiveness of our services.
   3. Clients will have access to key metrics, analytics, and insights to evaluate the impact of our efforts on their business objectives.

6. Refund and Cancellation Policy

   1. Infomedia understands that circumstances may arise where a client needs to cancel services or request a refund.
   2. Clients may cancel services subject to the terms outlined in the service agreement.
   3. Refund requests will be assessed on a case-by-case basis, taking into consideration the work completed and any expenses incurred up to the point of cancellation.
   4. Infomedia reserves the right to withhold refunds for services rendered in accordance with the terms of the service agreement.

Contact Information

Infomedia
2717 3rd Ave S
Birmingham, AL 35233
Phone: 205-823-4440
Email: support@infomedia.com
Effective Date: 1-Apr-2024
This fulfillment policy is effective as of April 1, 2024, and applies to all clients engaging with Infomedia for website and digital services.