Support
Our Birmingham, Alabama web support team is available by phone 24-7 to troubleshoot, train, and provide a secure hosting service. Need a quick tutorial on blogging, SEO, WordPress or Craft? Our Training Center full of tips, tricks and free online webinars that will help you get the most out of your website.
Hosting & Disaster Recovery
We work proactively to create a smooth experience, and we react quickly to problems whenever they come up. Website Hosting is free with all of our Infomedia packages, so you’ll never have to worry about that added expense. Disaster Recovery is essential in today’s online environment, and we’re experts at keeping your information safe, secure and backed up to prevent problems and deal with any concerns painlessly and securely.
Support & Maintenance
When you call the Infomedia Support Team, you talk to real people. We’re right here in Birmingham, Alabama, and we answer your calls seven days a week. Our U.S.-based customer support staff is approachable and kind — we don’t speak in technobabble; we speak in a way that makes sense to you. We listen to you, help you and train you. We’re a one-stop shop for website maintenance and help.
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I’m already a customer. How do I get help with my website?
You can give us a call or click here to open a Support Ticket.
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How do I train a new staff member to use my site?
We’re happy to provide free trainings; it’s part of your support package! Fill out our contact form, give us a call or send us an email to set up a training.
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I’m locked out of my website. How do I get back in?
If you’re locked out of your site, just contact us and we’ll get your access back quickly. (Want to prevent getting locked out in the future? Don’t try your password more than three times in 15 minutes; if three tries haven’t worked, take a 15-minute break before trying again to avoid getting locked out.)
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Where do I get a ticket to the Lunch & Learn?
Click here to check out the Lunch & Learn schedule (it starts in the spring and runs through the fall each year) and click through to claim your free ticket.
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I think my site is down/I’m afraid I’ve been hacked!
Visit “Down for Everyone or Just Me” and enter your website to see if your site is down. If it is, call us immediately, and we’ll check into the problem, find out if you’ve been attacked and make sure you’re back up and running. Don’t want to call? Feel free to email.
