Show Notes
Introduction and Background
Introduce the guests: Brooks Veazy and Gabe Scott
Discuss the importance of setting a positive tone and creating a welcoming culture in business
Significance of Breakfast Tacos and Intimacy of Breakfast
Emphasize the impact of breakfast on daily mood and interactions
Discuss the routine of breakfast and its role in setting the tone for the day
Communication and Customer Care
Highlight the importance of genuine and caring communication in a restaurant setting
Share examples of Ladybird’s attentiveness to customers’ personal lives
Ladybird’s Vision and Plans
Discuss Ladybird’s plans for launching seasonal menu items that support local charities
Talk about the expansion to additional locations in the southeast and engagement with customers on Instagram
Business Expansion and Community Involvement
Mention the locations visited by Brooks Veazy in Birmingham, including June Cala, Little Professor and others
Touch on the expansion of Punch Love and the ongoing renovation at prevailing downtown
Support and Community Resilience
Reflect on the challenges faced by Ladybird during the pandemic and personal health struggles
Acknowledge the support and sacrifice of friends and the community in difficult times
Creating a Positive Work Environment
Discuss the impact of treating staff well on customer service
Emphasize the importance of caring for both the product and the people at Ladybird
The Journey of Ladybird
Trace Gabe Scott’s journey into the restaurant industry and the inception of Ladybird
Share experiences of unexpected encounters and the development of the restaurant concept
Quality Ingredients and Unique Offerings
Talk about the motivation behind using quality ingredients and making housemade flour tortillas
Highlight the unique experience of Ladybird’s tortillas compared to store-bought options
Ladybird’s Operational Approach
Describe Ladybird’s operational hours and decision not to open for dinner
Suggest potential solutions for catering to the dinner crowd
Exceptional Service and Values
Discuss the internal training of Ladybird’s staff and core values of the organization
Emphasize the importance of creating a positive working environment
Challenges and Successes
Share the challenges faced in finding a commissary kitchen for pop-up events
Discuss the experiences of building and expanding Ladybird, focusing on their commitment to community and quality service
Find full show notes, including links mentioned in the episode, at carrierollwagen.com.