Show Notes
In this episode of The Localist, host Carrie Rollwagen and guest Beth Doyle discuss the intricacies of managing a salon business with a focus on quality service, staff education and customer relations. They delve into the salon’s approach to continuous employee education, handling challenging situations like negative reviews and late or canceling clients, and the importance of staff staying aware of trends and communication skills. The episode also touches on the personal side of running a service-based business, balancing professionalism with personal life and the impact of social media on growth and client expectations. The conversation concludes with insights into the salon’s business structure and strategies, including the implementation of policies and education programs geared towards fostering a strong community-based business presence.
Find full show notes, including links mentioned in the episode, at carrierollwagen.com.
Carrie Rollwagen