Infomedia, Inc.
Leveraging Google Reviews
Having glowing Google reviews from customers can benefit your business. But if Google thinks you're bribing customers to write them, your strategy can backfire. The Infomedia team can help you gain more reviews, respond to bad ones, and stay on the powerful search engine's good side.
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Keep Your Eye on the Prize
Providing incentive for customers to leave Google reviews SEEMS like a good idea, but it isn't. Coupons and prizes might bring in an influx of raving reviews, but there's a huge drawback to that: Google only wants genuine reviews, so they're extremely strict about businesses potentially "bribing" customers. If the search engine learns about any incentives being given out for reviews, your website might be penalized in the search rankings.
Other Methods
There are several ways to improve your review numbers that are Google-approved. While you can't provide incentives, you can kindly request that customers review your business online. Infomedia can also help you set up systems that assist customers in giving you negative feedback directly (instead of posting it publicly) to turn negative experiences into positive ones, and we'll even teach you how to address bad public reviews in a way that softens their impact.
"I think the team at Infomedia is very talented. Their website development abilities are excellent, but where they really excel is in customer support. The Infomedia help desk is extremely responsive, providing fast and effective service in a very pleasant fashion."
-Chris Barnes, Alabama Oncology
